Contact
Last updated
SnapPrompt is sold by Nguyen Minh Thuan. The way to reach us is email:
What to include
- The email address you used to buy or to request the trial.
- Your order number, for billing and refund questions.
- Your SnapPrompt version, shown in Settings, and what you expected to happen.
- For an offline license, the machine code of the computer. See Activate a license.
Please do not send your license key or passwords in screenshots. We will never ask for your Claude password.
Before you write
- Setup and first steps: Quick start.
- Key not arrived: Activate a license. Check your spam folder first.
- Refunds: the refund policy allows 14 days.
- What we collect: the privacy policy.
Payments and invoices
Paddle is the merchant of record for our orders. For payment problems, invoices or tax receipts, you can also contact Paddle at [email protected] or through paddle.net.